Customising the Self-serve User Portal
You can customise how the portal looks and behaves using a variety of front-end installation settings:
- Go to Settings - General Settings - Installation settings - Front-end panel.
- Choose from the following options:
| Ticket creation |
| Require user login |
If enabled, portal users will need to log in before they can submit a ticket. If disabled, the ticket submission form will be public. |
| Ticket priority |
Allow Self-serve User Portal users to select the ticket priority. If disabled, all user-submitted tickets will default to medium. |
| Ticket creation CAPTCHA |
If enabled, users who submit tickets from the Self-serve User Portal will be required to enter a captcha to help prevent spam. This does not apply to staff ticket creation. |
| Enabled features |
| User registration |
When enabled, allows end users to register new accounts from the Self-serve User Portal. If disabled, existing account holders will still be able to log in. |
| User |
Enable the Knowledge Base functionality on the Self-serve User Portal. |
| Search engine indexing |
If disabled, search engines will exclude the Self-serve User Portal from their index.
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You can also customise how the Staff pages and the user front-end look using the following branding features:
- Your own Branding - Brand Service Desk Staff pages and the Self-serve User Portal as your own support system. See Branding.
- Customer Branding - Personalise the Self-serve User Portal by adding a customer's logo to the landing page. See Customer Branding.
